Feb 14 Podcast #622: Skybell Doorbell Review
Last August a listener alerted us to an Indiegogo campaign for a Wifi doorbell that would allow you to answer the door from anywhere in the world provided you had an Internet connection. At that time to contribution was $125 and for that you would helping a startup company bring their product to the market. A product that was supposed to be available around Halloween, then Thanksgiving, then in time for the Holidays. We ended up getting our Skybell in late January but these are the problems of being an earlier adopter. Today, Skybell is available at Skybell.com and Amazon for $200.
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Skybell Doorbell
Last August a listener alerted us to an Indiegogo campaign for a Wifi doorbell that would allow you to answer the door from anywhere in the world provided you had an Internet connection. At that time to contribution was $125 and for that you would helping a startup company bring their product to the market. A product that was supposed to be available around Halloween, then Thanksgiving, then in time for the Holidays. We ended up getting our Skybell in late January but these are the problems of being an earlier adopter. Today, Skybell is available at Skybell.com and Amazon for $200.
Features
- Answer your door from select Android and iOS devices - Anytime, Anywhere.
- Exclusive Motion Sensor starts a call even when the person at your door doesn't press the button (Coming Soon)
- Quick and easy installation. Requires direct power and analog doorbell chime.
- Manage multiple cameras in the same account
Setup
Please read the manual! Ara decided how hard is it to connect two wires and mount the doorbell so he did just that. Then he tried to sync the doorbell. Nothing! Total frustration. Then he finally decided to read the manual and that’s where he learned that the doorbell needs to charge a battery before syncing. That process takes about 10 to 15 minutes. Once the battery charged the doorbell synced with no issues.
Ara’s install did have another issue, the Skybell draws a small amount of current to power the unit. This caused a humming noise to come from the doorbell transformer. For the short term the doorbell was disconnected which has not gone over well with the family. Ara is still looking for a solution. The phone app does make a doorbell chime when the front doorbell is pressed but you only hear that if the sound is on. On the tablet, the sound is a generic notification so if you have some of those laying around with the sound on you won’t know if the notification is a doorbell or you just got a sports score update. By the way, there is no native tablet app.
The last setup nit pick. The camera is moveable so you can try to get an optimal viewing angle. It is very hard to move it so it requires the use of a screwdriver. There is a video at Skybell.com that shows how to adjust the camera angle.
Use
Once installed the doorbell works as advertised. Within a second or two of the doorbell being pressed you get a notification on all the phones and tablets connected to the doorbell. At that point you can see who’s at the door and even speak to them. If someone else answers the door you won’t be able answer. Skybell will be adding a notification to let you know someone else answered the door.
Picture and audio quality are adequate. There is a lot of background noise coming from the doorway. The picture quality allows you to see who’s there and you can take a snapshot if you choose. Night quality is terrible.
Skybell is promising improvements including:
- Motion Sensor Activation
- Motion Sensor – On/Off Toggle
- Doorbell Sound for Push Notification Alert
- Alert that another user answered the call
- On-Demand Camera Access
- Special SkyBell Alert Tone
- Image Balance for backlighting
Bottom Line
Being able to see who is at the door and speak with them while you are away from home is quite powerful and Skybell lets you do just that. The product as it stands seems a bit rushed to market and is missing a few features. The good news if you have already bought one is that your Skybell will be updated automatically. Our recommendation is that if you are an early adopter type go ahead and jump in. Skybell works, albeit with a few incomplete features. If you want something that’s been fully buzzed out. Wait a few months and then jump in.
Reader Comments (2)
I have promoted iDoorCam now known as SkyBell last year in August:
Contribution Amount: $127
Payment Method: Credit Card
Perk: Early Adopter
Estimated Delivery Date: October 31, 2013
It is now JUNE 2014 and I still have not received my item.
I have sent them many emails and they have what I would call the worst service on the planet! They did not reply to my first emails until threatened. Then it takes them 1-2 weeks to reply to a single email. They still have not send me anything. They will do that "soon" and promise me this for months now. This is such a horrible experience. I contributed, because I expected this device to be shipped in return. I even paid international shipping on top. Still nothing. This is the WORST COMPANY on the planet. DO NOT BUY if you expect any service. They do not deserve to be on the market much longer. Strongly discourage you from buying their products.
I'm from Australia and I have to say I'm dreading the horror stories I am hearing about support and totally annoyed with how crappy this product in doing its basic functions let alone the lack of any clarity on the app. This product took 2 weeks just to get it to activate and now it is it won't work when you actually try to use it over fast wifi and fast 4g networks. It just try's to process the request from the app to the door bell until it times out. Should have gone the doorbot. And I'm glad this reviewer at least got it to work .